After resolving issues, you must perform the verification again. If successful, a message indicates the address is verified.Īre alerted. After you set up email forwarding on your server, click Yes, I finished, thenĪ test email is sent to that address to verify that you've set upįorwarding properly.The wizard instructs you to enter your default support address as theįorwarding email address ), but you can use The steps for Gmail are shown below as an See Enabling automatic ticket creation for your GmailĮxact steps depend on your mail server.

If you have a Gmail address and expect low volume, youĬan click Sign in with Google instead to use the Zendesk Gmail Connector forĮmail. Enter your existing support email address in the Enter current support address.In the Support addresses section, click Add address, then select Connect.If the Zendesk support address you are forwarding email to doesn’t exist yet, create.When a support address has been added, and it has passed forwarding verification.Ĭhannels in the sidebar, then select Talk and email > Email. Zendesk only sends outbound email on your behalf from that address Remember that email traffic is one-way (inbound only) until you add You), you might consider setting up forwarding first, before you add the external supportĪddress in Zendesk. If you can’t set up forwarding yourself (for example, IT needs to set it up for.See Enabling automatic ticket creation for your Gmail Zendesk recommends using the Zendesk Gmail Connector for Email instead of setting upįorwarding. If you use a Gmail account to receive support requests and expect low volume,.See Planning your Zendesk support addresses for forwarded email. More support addresses for forwarded email. You can forward email to any existing Zendesk address.Hold off on forwarding your email until you’re ready to process tickets in Zendesk. Connecting your email is one of the last steps before going live with Zendesk.

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